Returns & Exchanges
We want you to love your KEEN gear, so if you are not 100% satisfied, you can return your unworn items within 30 days of purchase for a full refund. Our goal is to ensure you have the perfect fit for your next adventure with a hassle-free exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your reason for return and download your prepaid shipping label, which will be sent directly to your email address for easy printing.
Pack Your Gear
Place your unworn items in their original packaging, include any tags or accessories, and securely attach the prepaid label to the outside of the box.
Ship and Track
Drop your package off at any authorized shipping location and keep your tracking number handy while we process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing