Frequently Asked Questions
Everything you need to know about your KEEN shopping experience.
What is your shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, and we provide free delivery on all orders over $100.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Use our online portal to generate a prepaid return label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your door.
Are your products sustainably sourced?
At KEEN, we are committed to ethical fashion. We partner with certified manufacturers and prioritize eco-friendly materials like organic cotton and recycled polyester.